FAQs

Who is SportxOnline
SportxOnline is an online store for sneaker and sports shoe lovers. We offer a wide selection of stylish, comfortable, and trend-focused footwear designed for everyday wear, active lifestyles, and streetwear fashion. Our goal is to make it easy for customers to find the right pair with a smooth shopping experience, clear product information, reliable customer support, and delivery straight to their door. At SportxOnline, we believe true style starts from the feet.
To track your shipment, please wait for the delivery update from the courier. You may receive an SMS notification a few days before your order is delivered, once the courier has scheduled the final delivery.
The password can be easily recovered in the personal area of ​​the site or by clicking on Forgotten Password when logging in to the site. You will then be asked to fill in the email address you used to register for the site and a password recovery email will be sent to you there. You can now choose a new password.
The site is secured with a high level of security and data confidentiality, to minimize information disclosure we use the PCI standard and do not store users' credit information. Also, to increase the security of your account, we recommend that you keep your user information and password confidential, refresh it frequently and be careful not to give it to anyone.

If you use the Gmail email service, it is important to make sure that our newsletters arrive in your main email folder and not in the Promotions folder where they will disappear among hundreds of marketing emails. If you don't want to miss the most valuable updates and promotions, we recommend following the following steps:

  • Mark our newsletter in your email with a V.
  • Click the right mouse button, with the mouse pointer over the newsletter.
  • Select the “Move to Tab” option and move it to the Primary box. From now on, all our newsletters will arrive 
The coupon code you received must be entered in the space provided during the payment process on checkout. You cannot redeem more than one coupon code per purchase.
The company provides its customers with several options to opt out of receiving the mailings sent by it. A. To remove from mailing to email: by sending an email to support@sportxonline.com or by sending a “rejection” message, in a simple and effective manner, via a link attached to emails or by removing from the mailing list by removing the “V” to receive emails, in their account on the site, in exactly the same way as the registration for the site was made, or by contacting the company's customer service. B. To remove from SMS messages: By sending an email to support@sportxonline.com with the mobile number you wish to remove or by using a link in the SMS message or by contacting the company's customer service center. Removal will be carried out within two business days of receipt of the removal request.
You can shop on the site as a guest or log in using your Gmail account. We recommend registering on the site to make your shopping process more enjoyable, easier and more convenient. As a registered user, you can save your favorite items, your shipping addresses, track your order history and stay up to date with the best items and promotions.